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Tools and support

Tools and support

Access outside HiOA

VPN connection

Use the VPN client Viscosity for accessing your files, services and resources on HiOA from outside.
If the VPN connection fails the first time, please try to set up the VPN connection again before contacting BIT.

Contents

1. Connect to VPN

1.1 VPN for HiOA PC

1.2 VPN for private Windows PC

1.3 VPN for Mac OS

1.4 VPN for Linux

1.5 VPN for Android and iOS

1.6 What is VPN

2. Access to file server

2.1 For Windows

2.2 For Mac OS

3. Find your file server

4. Services you need VPN or Remote desktop to access from outside

1. Connect to VPN

1.1 VPN for HiOA-PC

Connect to VPN client Viscosity for HiOA Windows PC.

1.2 VPN for private Windows PC

Setup of VPN client Viscosity for private Windows PC.

1.3 VPN for Mac OS

Setup of VPN client Viscosity for Mac OS.

1.4 VPN for Linux

Install an OpenVPN client you prefer to use or use OpenVPN file for Linux

On some Linux deployments it may be necessary to add the following three lines in the configuration file:

script-security 2
up /etc/openvpn/update-resolv-conf
down /etc/openvpn/update-resolv-conf

1.5 VPN for Android and iOS

Setup of VPN for Android.

Setup of VPN for iOS for iPad and iPhone.

1.6 What is VPN - Virtual Private Network?

A virtual private network (VPN) extends a private network across a public network or internet.

It enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network. Source: en.wikipedia.org

2. Access to file server

2.1 For Windows

Connect to file server for Windows.

2.2 For Mac OS

Connect to file server for Mac OS.

3. Find your file server

Find your file servers for home directory (H:) and public directory (K:) and SSH connection.

Find your file server (bitadmin.hioa.no).

4. Services you need VPN or Remote desktop to access from outside

SAP Portal

NB! The SAP Portal app (DFØ) for Android or iOS (iPad and iPhone) are more user friendly and is recommended to use.

Documents and files on drive H: or K:

* A VPN connection gives access internal resources and services. Connect to VPN for Windows or Connect to VPN for Mac.

For Endnote: Endnote is not compatible with Remote Desktop. Connect to VPN (Viscosity) and file server if you need to use Endnote.

Clue dictionary

Library services

Contact IT Support (BIT)

IT Support on campus Pilestredet

Phone :
67235555
E-mail :
Place/Address :
SG29
Time/Opening Hours :
Support phone: Monday to Thursday 08:00-15:45 (Fridays until 15:00). Visiting hours: Monday-Friday: 09:00-15:00
Url :
Report an issue to IT Support (BIT)

IT Support on campus Kjeller

Phone :
67235555
E-mail :
Place/Address :
1st floor in the main building
Time/Opening Hours :
Support phone: Monday to Thursday 08:00-15:45 (Fridays until 15:00). Visiting hours: Monday-Friday: 09:00-15:00
Url :
Report an issue to IT Support (BIT)

Password

Url :
Forgotten your password?

System service messages

Url :
System service messages

Din tilbakemelding!

Url :
Hvor fornøyd er du med tjenestene BIT leverer? Svar her!