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IT Support / E-mail and calendar

Problems with Outlook

If you have problems with opening Outlook on your Windows PC, you must delete the Outlook default profile and add your own.
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    Try the user guide before contacting BIT.

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Outlook profile for Windows 10

1. Search for Control panel

  • Search for "Control panel" in the search box in the bottom left corner

Skjermbilde: Search for Control panel

2. Search for Mail (32-bit)

  • Search for "Mail" in the search box in the upper-right corner.

Skjermbilde: Search for Mail

3.  Show Profiles

Under Mail Setup:

  • Select: Show Profiles...

Skjermbilde: Velg Show Profiles...

4.  Remove profile

  • Click on the profile marked with blue, for example Outlook.
  • Click: Remove
  • Then click: OK

Skjermbilde: Slett profilen som er synlig dersom det ikke står ditt brukernavn

5. Confirm

  • Enter Yes to confirm deletion of the profile.

Important: No e-mails will be deleted or removed when the profile is removed. All your e-mails will be available when starting Outlook agian.

Skjermbilde: Confirm deleting the profile

6. Start Outlook again

A new user profile will be enabled.

7. Create a new profile

  • Profile Name: Enter your username at OsloMet to confirm your user profile
  • Click: OK

Skjermbilde: enter your username

  • Outlook will immediately start up with your user profile and e-mail address. Click: Next

Skjermbilde: Start Outlook installation

  • To complete the setup of your email account, click: Finish

Skjermbilde: Avslutt Outlook-oppsettet

You may now use Outlook as before.

Related pages

Outlook guides

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