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Notice of loss and damage

How to report claims when HiOA’s credit card agreements have been used for the payment of the trip.

American Express Corporate Card property damage insurance claim 

If the trip has been paid for by a private Amex card or by HiOA’s travel account (trip paid by invoice after having booked by telephone / email from Berg-Hansen), the Express Care insurance applies. In this case, you report the claim to the insurance company Ace European Group by filling out:

Amex credit card's property damage claim form (.PDF).

The form can be scanned and sent to the email address indicated at the bottom of the form. You do not have to send the original, but you must sign before scanning.

If payingwith the travel account, the card number (requested in the claim form) can be obtained from the department / unit's finance executive officer or from the Amex Corporate Card customer centre (22 96 08 00 or

Other questions to Amex insurance company (Chubb) may be addressed to: 23 31 54 40 or

Eurocard Corporate Gold property damage claim form 

Information about the Eurocard Corporate Gold's property damage claim form.

Other credit cards

If the trip has been paid for by other credit cards, for example VISA, Master Card or Diners Club, the insurance conditions set by the card in question apply, and you must contact your own card company.

In connection with cancellation due to illness, all insurance companies usually require a medical certificate to be attached.