Skip to Content

Tools and support

Tools and support

Contact points for help

Help A-Z

A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z

A

Admission card and keys to campus – also for guests. Contact: Kortsenteret@oslomet.no - Website: Opening hours for Kortsenteret / The card centre.

Archive – see under Documentation and information management.

Auditoriehjelpen – help/guidance with equipment (projectors, smartboards, screens etc.) in auditoriums and classrooms in all campuses. Phone: (67 23) 55 55 – select #1 for Pilestredet campus or #2 for Kjeller campus. Contact: auditoriehjelpen@oslomet.no

AV services (audio/video) – loan of audio and video equipment, guidance and courses. Phone: 2245 2415. Contact: medieseksjonen@oslomet.no

B

Brukerstøtte i Eiendom (BIE) / Support BiE – matters regarding furniture, relocation, buildings/rooms, elevator, heating, physical environment, mail and post management at OsloMet, and transport / bus service. Contact: bie@oslomet.no

Brukerstøtte IT (BIT) / IT Support (BIT) – matters regarding OsloMet computers and ICT equipment on HiOA. Contact IT support. Phone: 67 23 55 55 - select #3 for Pilestredet campus og select #4 for Kjeller campus. Contact: bit@oslomet.no

C

Canvas – cloud-based learning management system. Website: Canvas at OsloMet. Staff and students must contact their faculty:

Cleaning services – matters regarding cleaning services and waste. Contact: BiE@oslomet.no

Cristin - research information system in Norway – for support regarding research publications. Contact: Contact your local Cristin support (hioa.no)

Courses and conferences – book rooms and premises for courses and conferences through KK-senteret. Website: Courses and conferences

D

Documentation and information management (SDI) – matters about Public 360. Phone: 67 23 5959. Contact: dokhjelp@oslomet.no

E

Eduroam login – Logon with your username@oslomet.no and your password.

F

Feide services – login to Feide Innsyn to see your access to the Feide services. Website: Feide Innsyn

Felles studentsystemer (FS) – if errors in student profiles or active/inactive student accounts. Contact: fs-hjelp@oslomet.no

Film, audio and photo – trenger du å låne utstyr til foto, eller låne studio til lydopptak eller få hjelp til filmproduksjon i studio?

Fronter - web-based learning, teaching and cooperation service. Contact support: fronter@oslomet.no Website: Fronter. Staff and students must contact their faculty:

G

Graphic services – graphic design and HiOA logo, graphic and design templates, etc. Contact: grafisk@oslomet.no Website: Logo and visual profile

I

Ink to printers at HiOA. See contact information on the printer for service.

IT Support (BIT) – see also under BIT. Matters regarding HiOA computers and ICT equipment on HiOA. Phone: 67 23 55 55 - select #3 for Pilestredet campus og select #4 for Kjeller campus. Contact: bit@oslomet.no

K

Keys to campus.

L

Loan of AV equipment (audio/video) – loan of audio and video equipment, guidance and courses. Phone: 2245 2415. Contact: medieseksjonen@oslomet.no

Logo and visual profile at OsloMet.

M

Medieseksjonen (hioa.no) – loan of audio and video equipment, guidance and courses. Phone: 2245 2415. Contact: medieseksjonen@oslomet.no

O

ODA – digital archive for research publications at HiOA. Contact: oda@oslomet.no Website: Open Digital Archive (ODA)

Office supplies – for information on supplies and purchases. Contact: rekvisita@oslomet.no Website: Making procurements

Open Access Journals ved HiOA – free service for digital publishing of journals and peer-reviewed articles. Contact: ojs@oslomet.no Website: Open Access

Oria – search and loan of books/documents/journals etc. Feide login. Contact: oria@oslomet.no / technical support: support@bibsys.no Website: Learning Centre and Library

P

Printer – for printer service, see the contact information on the printer.

Printing services.

Property and maintenance services – matters regarding furniture, relocation, buildings/rooms, elevator, heating, physical environment, mail and post management at HiOA, and transport / bus service. Contact: BiE@oslomet.no Website: Support BiE

Public 360 – matters about Public 360. Contact: dokhjelp@oslomet.no or internal support phone: 5959.

R

R&D support statistics and methods – advice and guidance in using IT tools for R&D.

S

Safety at OsloMet – for matters regarding fire prevention and physical protection, data security, protection of privacy and what to do when an incident occurs at OsloMet. Contact: sikkerhet@oslomet.no

SAP portal – matters regarding technical issues about login, errors etc. Contact: sap@oslomet.noNote! Take a screenshot if there are errors at login and send as an attachment to support.

Schedules at OsloMet, see Time scedules.

Shuttle bus – bus between Pilestredet and Kjeller.

Student.hioa.no – matters regarding web publishing on Student.hioa.no. Contact: minside@oslomet.no

Student profiles or student accounts – if errors in student profiles or active/inactive student accounts. Contact: fs-hjelp@oslomet.no Website: Felles studentsystem (only in Norwegian)

System service messages notifications regarding maintenance work / system changes / operational tasks on internal and external systems at HiOA from various disciplinary units and support services. 

T

Time schedules – regarding TP/Timeplan. Contact: timeplan@oslomet.no

V

Video meetings/conferences – assistance with video meetings in classrooms and meeting rooms. Contact: bie@oslomet.no Website: Videomeetings (blogg.hioa.no)

W

Web publishing – regarding web publishing on the domains of hioa.no, local support on eZ Publish (CMS) and access to blogg.hioa.no. Contact: nettredaksjonen@oslomet.no Website: Digital content strategy and web publishing guidelines

Wi-Fi  / eduroam  Logon with your OsloMet username: username@oslomet.no and password.

Working time / registrations – matters regarding working time registrations and absence applications. Contact: Contact your local SAP support. Website: Working hours